FAQ

Yes Teall is an Australian brand based in Perth Western Australia.

Teall Jewellery, founded by Kyla Hohenstein in 2019, is an
Australian label designed to meet the demand for stylish, versatile jewellery
that doesn't come with an exorbitant price tag. The brand specializes in
crafting or sourcing exquisite pieces, with a focus on minimalistic beauty.
Teall is best loved for its beautiful Gold vermeil and sterling silver
jewellery.

That is a great question. Originally, we were “by Teall with
Love”. We then decided to simply the name of our brand to Teall. So, every time
you see Teall with double “LL” remember that the last L is love. Love for you,
for what we do, and love for life.

Our customer care team is ready to help you with any questions
that you may have. We are available on Mondays to Saturdays standard business
hours 9h30 am to 5 pm.

Live Chat.

Live Chat is available through our website Monday to Friday 9h30
am to 5 pm.

Phone.

We are looking forward to talking to you on the phone. Our
phone number is +61 8 6185 1732 and we are available to take your call Monday
to Friday at 9H30 am to 4h30 pm.

Pop into our Perth Store.

Alternatively visit our store located at Teall
Jewellery, Shop 5/20 Quintin Avenue, Claremont, Western Australia.

Website contact us page.

You can find a short contact form and other contact
information on our contact us
page.

Our Perth flagship store

is located in Claremont adjacent to the Claremont shopping centre in
the quaint St Quentin shopping street.  

The address is:

Shop5/20 St Quentin avenue.

Claremont

Perth

Western Australia.

We are in the heart of the vibrant and exciting fashion shopping district of Claremont on St Quentin Avenue.

Come experience the atmosphere and amazing collection of jewellery
that we have on display.

For more information please click here.

Teall Claremont Flagship store.

Come experience our beautiful jewellery collections.

Shop 5/20 St Quentin Avenue, Claremont, Western Australia.

Opening Hours:

Monday 9h30 am to 5 pm.

Tuesday 9h30 am to 5 pm.

Wednesday 9h30 am to 5 pm.

Thursday 9h30 am to 9 pm. (Late night shopping).

Friday 9h30 am to 5 pm.

Saturday 9h30 am to 5pm.

For more information on our store click here.

Yes we do offer a click and collect service. Items are generally ready for collection within four hours of you placing an order. You will receive a text message and or email confirming that your order is ready for collection.

We process orders every working day and aim to have your order on its way within 48 hours of you placing your order.

Same-state delivery is typically two to 4 business days. Interstate 3 to 6 business days.

Domestic Express shipping will take approximately 1 to 3 days. Rural Australia may take a few days longer. International express shipping can take 3 to 14 days. More accurate estimates can be found here.

Once your order is shipped, we will send you a confirmation of shipping, and a tracking number to track your order.

Yes, we have the option of self-pickup from our Claremont store.

There are no shipping costs for items to be delivered in Australia or New Zealand.

If you want to change your order, please send us an email. We will do our best to accommodate your changes.

We offer Afterpay to customers in Australia and New Zealand.

To use Afterpay you need to;

1. Be living in Australia, New Zealand

2. Be at least 18 years old

3. Have a valid and verifiable email address and phone number

4. Be capable of entering into a legally binding contract

5. Have a verifiable and valid ID

All new Afterpay customers are required to make their first payment at the time of purchase, which is only 25% off the total order cost.
For any order after the first order, your first payment will be deducted two weeks after your purchase. The full payment schedule will be provided to you at the time of purchase

Yes, you can! If you have returned an order in its entirety and the full amount of the order is refunded, any upcoming payments will be cancelled out and any paid payments will be refunded back to the card you paid on.

If you are only partially refunding an order, read more information here

The Afterpay website offers a comprehensive FAQ's portal atwww.afterpay.com.au/faqs

At our Perth stores. we accept most major credit cards including Amex, Mastercard, and Visa. We also accept Afterpay. For more information on Afterpay click here.

We also accept Teall gift cards.